Effective April 10, 2024

We are delighted to offer you a range of products and services provided by Univad, Inc., our subsidiaries, and our international branches (collectively referred to as "Univad," "us," "we," or "our"). Please take a moment to carefully read and understand these Terms of Use ("Terms") which govern your use of our website, applications, and other products and services ("Services"). For certain Services that involve software downloads to your devices, you agree that we may automatically update this software, and these Terms will apply to such updates. If you have any questions, need information, or have any complaints, feel free to contact us.

By clicking "I accept" (or, for users who have not created an account yet, by using our Services), you agree to be bound by these Terms, including the policies referenced in these Terms. Your use of our Services constitutes your acceptance of these Terms and the referenced policies.
Please be aware that the Terms contain an arbitration agreement and class action waiver that apply to all claims against Univad. These provisions significantly impact your legal rights, so please read them carefully. In the event that the arbitration agreement and class action waiver are unenforceable under the laws of your country, they shall not apply.

1. Using Univad

Who is Eligible to Use Our Services?
Our Services are not available to anyone under the age of 13. Moreover, you may only use our Services if you meet the following conditions:
You can enter into a binding contract with Univad.

You comply with these Terms, all applicable laws, and our policies, including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and any other relevant policies that may be applicable from time to time ("Policies").

You are of the age that allows you to provide consent to data processing under the laws of your country. Different age restrictions or additional requirements may apply based on your location and the Content Offerings.

Violation of any of these Terms, applicable laws, or Policies may result in the suspension, disabling, or termination of your access to all or part of our Services.

When you create an Univad account or use certain features, it is essential to provide accurate and complete information. Additionally, you agree to keep your information up to date and accurate.

Thank you for choosing Univad. We hope you have a fulfilling experience using our Services. If you have any concerns or need assistance, do not hesitate to reach out to us.

Our License to You
Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use our Services. This license is solely for your personal, non-commercial use unless you obtain our written permission for other purposes. You agree that you will create and use only one user account, unless expressly permitted by Univad, and you will not share your account access or information with any third party. It is important to note that using our Services does not grant you ownership or any intellectual property rights in our Services or the content you access.

Commercial Use
Using our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Univad, Inc. For more information, refer to our Enterprise page. If your organization is already using our Services, separate terms apply, and these terms do not govern the relationship between your organization and Univad.

2. Content Offerings

Changes to Content Offerings
Univad offers various courses and content ("Content Offerings") from universities and other providers ("Content Providers"). While we strive to provide exceptional Content Offerings, unexpected events may occur. Therefore, Univad reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, including changing the weight or value of assignments, quizzes, or assessments, either solely or based on Content Provider instructions. Please note that Content Offerings are subject to the Disclaimers and Limitation of Liability sections mentioned below.
 

No Academic Credit
Completing Content Offerings through Univad does not grant academic credit. Unless explicitly indicated by a credit-granting institution, participation or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. You should not claim credit for completing a Content Offering unless you have earned a course certificate or equivalent documentation of your completion. It is essential to understand that Univad, instructors, and associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organization.
 

Disclaimer of Student-Content Provider Relationship
Unless described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise regarding your participation in any Content Offerings establishes any relationship between you and any Content Provider, enrolls you in any Content Provider institution, or entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.
 

3. Your Content

User Content
The Services allow you to share your content, such as homework, quizzes, exams, projects, and other assignments you submit, as well as forum posts and similar materials ("User Content"), with Univad, instructors, and/or other users. You retain all intellectual property rights in and are responsible for the User Content you create and share. Please note that User Content does not include course content or materials made available on the Univad platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. Content Offerings provided by Content Providers are governed by the relevant agreements between Univad and Content Providers.
 

How Univad and Others May Use User Content
By providing User Content, you grant Univad a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This license also allows Univad to authorize Content Providers to use User Content with their registered students, on-campus learners, or other learners independent of the Services. This license does not restrict other legal rights Univad may have to User Content under other licenses. Univad reserves the right to remove or modify User Content if we believe it violates these Terms or any other policies, including our Acceptable Use Policy and Code of Conduct.
 

Feedback
We welcome and value your Feedback, including suggestions, ideas, comments, and other insights about our Services. By submitting Feedback, you grant us the right to use it without any restrictions or compensation to you. Accepting your Feedback does not waive any rights Univad may have to use similar or related Feedback previously known to us or obtained from other sources.
 

4. Security

We take the security of our users seriously and strive to protect your account and related information. However, Univad cannot guarantee that unauthorized third parties will not circumvent our security measures. If you suspect any compromise or unauthorized use of your account, please inform us immediately by emailing security@Univad.org or submitting via HackerOne.
 

5. Third-Party Content

Through our Services, you may access and/or use content provided by instructors, other users, and/or third parties, as well as links to websites and services maintained by third parties. We cannot guarantee that such third-party content, whether in the Services or elsewhere, will be free of objectionable material or malware that may harm your devices or files. Univad disclaims any responsibility or liability related to your access or use of such third-party content.
 

6. Copyright and Trademark

We respect the intellectual property rights of our users, Content Providers, and other third parties and expect our users to do the same while using our Services. We have implemented the Univad Copyright and Trademark Policy in accordance with applicable laws, including the Digital Millennium Copyright Act.
 

7. Education Research

Univad is committed to advancing the science of learning and teaching. Therefore, records of your participation in courses may be used for education research. As part of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at an aggregate level, and your personal identity will not be publicly disclosed in any research findings without your express consent."
 

8. Paid Services from Univad

Univad provides certain paid Services, such as course certificates for specific courses, which require a fee. Unless otherwise specified, fees are quoted in the local currency. You are responsible for timely payment of all fees and applicable taxes associated with Univad's paid Services using a valid payment method. If your payment method fails or your account is overdue, we may use alternative collection methods. Please note that fees may vary based on your location and other factors, and Univad reserves the right to change any fees at its sole discretion. Any such changes will be effective immediately upon posting through the relevant Services. For information about refunds, please refer to our Payments and Refund Policy below.
 

Degree, MasterTrack, and University Certificate Programs

Univad's Services may allow you to enroll in Degree, MasterTrack, and University Certificate programs, or similar programs offered by Content Providers on the Univad platform. These programs are distance education offerings, and the Content Providers determine admissions, refund, graduation, or completion policies and requirements. Any institutional policies established by Content Providers in connection with these programs, such as student codes of conduct, supplement these Terms and will prevail in the event of a conflict.

Depending on the program, tuition and fees for these programs may be collected by Univad or its Content Partners. If your payment method fails or your account is past due, we or our Content Partners may use alternative collection methods. Tuition and fees may vary based on your location and other factors, and Univad and its Content Partners reserve the right to change these amounts for future semesters or equivalent payment periods at their discretion. For information about refunds, please refer to our Refund Policy below. We encourage you to research and consider whether the tuition and fees required for Content Offerings align with your professional and financial goals.

It is essential to note that professional licensure, certification, and job requirements for various professions may vary by state and country, and employers may have specific job requirements. Univad does not guarantee licensure, certification, or qualification for any profession or job based on completion of Content Offerings. Therefore, it is advisable to research and comply with the requirements of the applicable state and/or country where you work or intend to work before enrolling in any Content Offering.

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Diploma Programme Structure and Course Availability

The Univad Diploma Programme is structured as a 12-month course. To ensure a fair and balanced educational experience for every cohort, course modules and specific topics are released at scheduled intervals throughout the academic session. This intentional pacing aligns all students in a cohort, allowing everyone to complete their programme alongside their peers. Consequently, students may experience staggered or delayed access to certain topics or sessions based on these pre-determined release dates.

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While our Diploma programmes are primarily self-paced, students will receive their Diploma certificates at the end of the academic session, aligning with the entire cohort’s completion date. This system is designed to maintain uniformity in graduation and certification, offering each student an equitable pathway to success.

9. Modifying or Terminating our Services

As part of our ongoing efforts to improve and enhance our Services, we may add or remove functions, features, or requirements, and we may suspend or terminate parts of our Services entirely (subject to applicable law). Consequently, Univad reserves the right to terminate your use of any Service for any reason. In the event of the termination of your use of a paid Service, you may be eligible for a refund under our Refund Policy. Univad may also be unable to provide the Services to certain regions or countries due to export control requirements, internet access limitations, or governmental restrictions. In such cases, none of the Univad Parties shall be liable to you for any such action. You have the right to stop using our Services at any time.

10. Disclaimers

The Services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Univad Parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranties arising from the course of dealing or usage of trade. Furthermore, the Univad Parties disclaim any and all liability related to your access or use of the Services or any related content. You acknowledge and agree that your access to or use of the Services and content is at your own risk.
 

11. Limitation of Liability

To the maximum extent permitted by law, the Univad Parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, whether incurred directly or indirectly. This includes any loss resulting from your access to or use of the Services, conduct or content of any third party (excluding applicable Univad Parties), and unauthorized access, use, or alteration of your content or information. In no event shall Univad's aggregate liability for all claims related to the Services exceed twenty U.S. dollars ($20) or the total amount of fees received by Univad from you for the use of paid Services during the past six months, whichever is greater.

You acknowledge and agree that the disclaimers and limitations of liability set forth in these Terms represent a reasonable and fair allocation of risk between you and the Univad Parties, and that these limitations are essential to Univad's ability to make the Services available to you on an economically feasible basis.

You also agree that any cause of action related to the Services must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

12. Export Controls

You warrant that you are not located in or ordinarily reside in any country subject to applicable U.S. laws and regulations that prevent Univad from providing you access to the Services. Your location is determined by your physical location, and you are strictly prohibited from using virtual private network services, IP routing services, or similar means to circumvent these laws.

You further warrant that you are not listed on any government prohibited, denied, unverified-party, sanctions, debarment, or exclusion list, or any export-controlled related restricted party list (collectively, "Sanctions Lists"). If you are placed on any Sanctions List, you must immediately discontinue your use of the Services. You also warrant that you will not export, re-export, or transfer the Services to an entity on any Sanctions List or use the Services in a manner that violates applicable laws. Breach of these obligations may result in immediate termination of your use of the Services by Univad.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Univad Parties from any and all claims, liabilities, expenses, and damages (attributable to you under applicable law) arising from or related to (a) your use or attempted use of the Services in violation of these Terms, (b) your violation of any law or rights of any third party, or (c) User Content, including any claims of intellectual property infringement or misappropriation.

14. Governing Law and Venue

Unless provided otherwise, Univad, Inc., located in Santa Clara County, California, manages the Services. These Terms will be governed by the laws of the State of California, excluding its conflicts of law provisions. Any dispute related to these Terms not subject to binding arbitration will be submitted to the personal jurisdiction and exclusive venue of the federal and state courts located in and serving Santa Clara County, California.

If you are located in the European Union or the United Kingdom, Univad Europe B.V. manages the Services, and these Terms will be governed by the laws of the Netherlands, excluding its conflicts of law provisions.

However, this section does not limit your mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.

15. Binding Arbitration and Class Action Waiver

You and Univad agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us, including without limitation (i) the scope, applicability, or enforceability of these Terms and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “Claim,” and collectively the “Claims”).
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Any and all Claims shall be submitted for binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”), as amended, in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org or by calling (800) 778-7879, and are hereby incorporated by reference. In the event of any inconsistency between this arbitration provision and the AAA Rules, such inconsistency shall be resolved in favor of this provision. If you decide to initiate arbitration, you agree to pay the initiation fee of $200 (or the amount otherwise required by the AAA Rules), and we agree to pay the remaining arbitration initiation fee and any additional deposit required by AAA to initiate your arbitration. We will pay the costs of the arbitration proceeding, including the arbitrator’s fees; however, other fees, such as attorney’s fees and expenses of travel to the arbitration, shall be paid in accordance with the AAA Rules and applicable law. We will pay all costs associated with any arbitration that we commence. A single, neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims.

The arbitrator shall be an active member in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge. The arbitrator shall honor claims of privilege recognized at law. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Any arbitration proceedings shall be conducted in the federal judicial district of your residence, and you will be given the opportunity to attend the proceeding and be heard. The arbitrator’s decision will be final and binding upon the parties and may be enforced in any federal or state court that has jurisdiction. You and we agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.

Neither you nor Univad may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. The Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Univad individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Accordingly, you and we agree that the AAA Supplementary Rules for Class Arbitrations do not apply to our arbitration. This arbitration provision and the procedures applicable to the arbitration contemplated by this provision are governed by the Federal Arbitration Act, notwithstanding any state law that may be applicable.
 

This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also have the right to exercise self-help remedies, such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.
A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.
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THIS BINDING ARBITRATION AND CLASS ACTION WAIVER SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AAA RULES. OTHER RIGHTS THAT YOU OR Univad WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

16. General Terms

Revisions to the Terms
We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

Severability; Waiver
If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).
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Content Providers
Our Content Providers and integrated service providers are third-party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.
 

17. Referenced Policies
Acceptable Use Policy
Copyright and Trademark Infringement Policy
Refund Policy
Honor Code
 

Acceptable Use Policy
Effective: April 10, 2024

Our mission is to provide universal access to the world’s best education. We believe strongly in preserving free speech and expression for our users as well as academic freedom for our Content Providers and instructors. We also want to make sure that all of our users and instructors feel safe and comfortable while using our Services. We have drafted this policy to ensure that people understand and follow the rules when participating in our online community and otherwise using our Services.

We may remove or edit inappropriate content or activity identified by or reported to us. We may separately suspend, disable, or terminate a user's access to all or part of the Services.

1. You are prohibited from using our Services to share content that:

1. Contains illegal content or promotes illegal activities with the intent to commit such activities. Please keep in mind that users who are as young as 13 use Univad, and we do not allow content that is inappropriate for these younger users.

2. Contains credible threats or organizes acts of real-world violence. We don’t allow content that creates a genuine risk of physical injury or property damage, credibly threatens people or public safety, or organizes or encourages harm.

3. Harrasses others. We encourage commentary about people and matters of public interest, but abusive or otherwise inappropriate content directed at private individuals is not allowed.

4. Violates intellectual property, privacy, or other rights. Do not share content that you do not have the right to share, claim content that you did not create as your own, or otherwise infringe or misappropriate someone else’s intellectual property or other rights. Always attribute materials used or quoted by you to the original copyright owner.

5. Spams others. Do not share irrelevant or inappropriate advertising, promotional, or solicitation content.

6. Otherwise violates the Univad Terms of Use.

Please note that specific Content Offerings may have additional rules and requirements.

2. You also aren't allowed to:

• Do anything that violates local, state, national, or international law or breaches any of your contractual obligations or fiduciary duties.

1. Share your password, let anyone besides yourself access your account, or do anything that might put your account at risk.

2. Attempt to access any other user's account.

3. Reproduce, transfer, sell, resell, or otherwise misuse any content from our Services, unless specifically authorized to do so.

4. Access, tamper with, or use non-public areas of our systems, unless specifically authorized to do so.

5. Break or circumvent our authentication or security measures or otherwise test the vulnerability of our systems or networks, unless specifically authorized to do so.

6. Try to reverse engineer any portion of our Services.

7. Try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or mail-bombing.

8. Use our Services to distribute malware.

9. Use our Services or any functionality of the Univad platform for anything other than for completing online courses or for pedagogical purposes.

10. Impersonate or misrepresent your affiliation with any person or entity.

11. Encourage or help anyone do any of the things on this list.

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Copyright and Trademark Policy
Effective as of April 10, 2024
 

Univad respects the intellectual property rights of our Content Providers, instructors, users, and other third parties and expects our users to do the same when using the Services. We reserve the right to suspend, disable, or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you would like to read the DMCA, please visit the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.

If you believe in good faith that materials on the Univad platform infringe your copyright, the DMCA provides that you (or your agent) may send us a notice requesting that the material be removed or access to it blocked.

The notice must include the following information:

1. the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2. identification of the copyrighted work claimed to have been infringed (or, if multiple copyrighted works located on the platform are covered by a single notification, a representative list of such works);

3. identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow Univad to locate the material on the platform;

4. the name, address, telephone number, and email address (if available) of the complaining party;

5. a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

6. a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the
Services can either be sent:

 

• via mail: Copyright Agent, Univad HQs, 8 Desalu Street, Off Abule-Nla, Ebutte/Metta West, Lagos, Nigeria

• via email: copyright@Univad.org

We suggest that you consult your legal advisor before filing a notice. Also, be aware that there can be penalties for false claims under the DMCA.
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Univad also respects the trademark rights of others. Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by Univad in its sole discretion. If you are concerned that someone may be using your trademark without proper permission on our Services, please email us at copyright@Univad.org, and we will review your submission. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.
 

Payments and Refund Policy
Effective as of April 10, 2024

For details on our refund and cancellation policies, please refer to the information below. Please note that our policies may differ between offerings, and payment options may vary. Please also note that we treat violations of our Terms of Use and Honor Code very seriously, and we have no obligation to offer refunds to users who violate these or other Univad policies, even if their requests are made within the designated refund period. Similarly, we have no obligation to offer late refunds to users who do not receive a passing mark in a Content Offering, or who are otherwise unsatisfied with their final grade.

For more information about our refund process, including instructions for requesting a refund, please visit our Learner Help Center.
 

Univad Refund Policy
At Univad, we are committed to providing you with a satisfactory learning experience. We understand that circumstances may arise that require you to request a refund. Please take a moment to review our refund policy to understand the terms and conditions associated with refund requests.
 

1. Refund Request Period
   Refund requests for single courses are accepted if made within 14 days from the day of enrollment and payment. Refund requests made after 14 days will not be granted.

Processing Time

1. Once a refund request is accepted and approved, refunds will be processed and sent within 30 days from the day the request was accepted.

 

Non-Refundable Items

1. Tuition fees and payments for Diploma programs are non-refundable. Refunds are only applicable to single courses.

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Completion of a Single Course

1. You are not eligible for refunds after completing a single course, regardless of whether you have received the certificate or not.

 

Completion of First Session

1. You are not eligible for refunds after completing the first session in a single course.

 

Free Trial Period

1. During a free trial period, to avoid being charged, you must cancel your subscription before the free trial ends. If you complete a course during the free trial period, Univad reserves the right to require you to pay for a one-month subscription in order to receive a course and/or Diploma  certificate.

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Subscription Cancellation

Your subscription will continue on a month-to-month basis unless and until you cancel it or the subscription is suspended or discontinued by Univad. If you cancel your subscription, the cancellation will be effective at the end of the current monthly period. You will continue to have access to your subscription for the remainder of that period, but you will not receive a refund.

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Please note that all refund requests must be made through our official channels and adhere to the specified timelines and conditions mentioned above. Univad reserves the right to update this refund policy at its discretion.

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If you have any questions or need further clarification regarding our refund policy, please contact our customer support team for assistance.

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Changes to Price and Subscription Plans

We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect immediately. We recommend you often check this terms page to stay updated.

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Scholarships and discount offers

If you 

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Nexa Privacy Policy

Effective: September 15, 2024

This Privacy Policy outlines how Nexa, the AI-powered assistant developed by Univad, collects, uses, discloses, and protects your personal information. We are committed to ensuring the privacy and security of all users interacting with Nexa.

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1. Information We Collect

When you interact with Nexa, we may collect the following types of information:

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A. Personal Information

• User-provided Information: This includes your name, email address, phone number, and other identifying details provided during the registration process or when interacting with Nexa.

• Educational Information: Information related to your academic activities such as courses taken, assignments, grades, and other relevant educational records.

• Interaction Data: This includes the questions you ask Nexa, your search history, and preferences as a student.

 

B. Usage Data

• Device Information: Nexa may collect information about the device you use to access the service, such as IP address, operating system, browser type, and device identifiers.

• Log Data: This refers to system logs that include your interactions with Nexa, such as times and dates of use and the responses provided by Nexa.

 

C. Cookies and Tracking Technologies

We may use cookies and similar technologies to gather data on how you use Nexa and improve the functionality of the AI service.

 

2. How We Use Your Information

We collect and use your data for the following purposes:

 

A. To Improve User Experience

• Providing accurate responses to student queries related to coursework, research, assignments, and CV writing.

• Personalizing the interaction based on previous queries and user preferences.

 

B. Enhancing Nexa’s Capabilities

• Improving the AI’s accuracy and efficiency by analyzing user interactions and feedback.

• Performing data analysis and research to optimize Nexa’s performance for educational purposes.

 

C. Communications

• Sending updates, notifications, and relevant information regarding Nexa or your activities at Univad.

• Responding to user inquiries and providing support.

 

3. Data Sharing and Disclosure

We take your privacy seriously and only share your information under limited circumstances:

 

A. With Your Consent

We may share your information with third parties only when we have your explicit consent to do so.

 

B. Service Providers

We may engage third-party service providers to assist with maintaining and improving Nexa. These providers may have access to your personal data but are bound by confidentiality agreements to protect your privacy.

 

C. Legal Obligations

We may disclose your data if required by law or in response to legal proceedings, government requests, or regulatory obligations.

 

4. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive data during transmission.

• Regular security audits and updates to ensure the safety of the data.

However, no data transmission or storage system is 100% secure. While we strive to protect your information, we cannot guarantee the absolute security of your data.

 

5. Your Privacy Rights

As a Nexa user, you have certain rights regarding your personal data:

 

A. Access and Rectification

You have the right to access the personal information we hold about you and request corrections to any inaccuracies.

 

B. Data Deletion

You may request the deletion of your personal information. However, some data may be retained for legal or operational purposes.

 

C. Withdrawal of Consent

You have the right to withdraw your consent to data collection and processing at any time. This may impact your ability to fully use Nexa’s services.

 

6. Data Retention

We retain personal data for as long as necessary to provide the Nexa service and fulfill the purposes outlined in this Privacy Policy. We may also retain data as required by law or for legitimate business purposes.

 

7. Children’s Privacy

Nexa is intended for use by individuals over the age of 16. We do not knowingly collect personal data from children under 16 without parental consent. If we discover that a child under 16 has provided us with personal information, we will take steps to delete such information promptly.

 

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant regulations. You will be notified of any material changes via email or in-app notifications, and the updated policy will be effective as of the date specified in the notice.